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Frequently
Asked
Questions

Do you take insurance?

We accept the following insurance plans: 

  • Blue Cross Blue Shield

  • Aetna

  • Mass General Brigham Health Plan (Formally Allways)

What are your rates?

2

For self pay clients the rate are as follows:

Intake session- $225

Individual psychotherapy, 55 minutes- $175

 

When we do not accept your insurance plan, you may be eligible for out of network benefits. We recommend giving your insurance company a call to find out what type of out of network coverage your insurance offers. We are able to provide paperwork called a superbill, which you can submit to your insurance company for reimbursement. 

If you choose to pay out of pocket and do not seek reimbursement through your insurance company, you will receive a Good Faith Estimate through the No Surprises Act. The Good Faith Estimate will offer you an estimate of costs for the year. More details can be found here

How do I get started?

3

Feeling ready to make therapy a part of your life? The easiest way to get in touch with us is through email at Lexi@connections-counselingservices.com. Lexi will then reach back out to you to set up a time for a brief phone consultation to see if our clinicians are a good fit and answer any questions you may have. If we decide to move forward and schedule an initial appointment, you will be invited to the client portal where you will have access to intake paperwork. When scheduling permits, we recommend weekly sessions to start, and then you can assess with your therapist if it makes sense to reduce to biweekly or an alternative schedule. Sometimes we will decide together to start meeting every other week, which can also work very well for some clients.  

Do you offer therapy in person or through telehealth?

4

Both! Clients are welcome to attend in person sessions at our office in Wilmington, however, many clients find it more convenient and manageable to attend therapy via telehealth. A lot of clients mix things up and will attend in person when it works for their schedule and request a change to telehealth as needed. For telehealth sessions we use HIPAA compliant software.

What if I need to cancel?

5

Participating in consistent therapy is the best way to experience results, but sometimes life happens or there are scheduling conflicts that arise.  We offer a 24 hour cancellation policy, so that only sessions canceled within 24 hours of our scheduled appointment will be charged a late cancellation fee ($50). Appointments that take place via telehealth instead of in person or are rescheduled to a mutually agreed upon time the same week are not charged a cancellation fee.  We do my best to understand emergency and crisis situations, and will determine on a case by case basis when the cancellation fee will be waived. If a client no shows an appointment, they will be charged $75 for the session. We are also not able to accommodate clients who arrive more than 20 minute late for a session. In those situations, the session will be considered a no show and the same rates apply. 

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